Refunds and Returns
To request the refund or the size exchange of an order placed before the 1st of September, please send us an email to Customer Care indicating the order number, the item you want to return and the reason. We will not be able to manage size exchange, however you can easily return your item, get the refund and then place a new order.
If you are not happy with your order, you can exercise your right to withdraw within 30 days from the date you receive your order (the days will start being calculated from the proven date of delivery).
The returned products cannot be used, worn or damaged, must have their ID tags attached and must be returned in their original packaging with any related accessories and instruction manuals. Goods returned in conditions other than those described above will not be refunded.
The products must be returned in a single package and, if possible, inside the original packaging that they were delivered in.
You can request a return within 30 days of receiving your order using two methods:
- By entering your order information – order number and the email address used for the order – on this page.
- By contacting our Customer Care, providing your order information – order number and the email address used for the order – and the reason for your return.
Depending on your reason for the return, our Customer Care is at your disposal to clarify any doubts about the process to follow.
After the return request has been made, you will get a return confirmation email with the relative return number. Please keep the return number, you will need to add it somewhere it can be seen on your return shipment.
If you wish to exchange an item, within 30 days of receiving your order, you can request using the following form:
- By entering your order information – order number and the email address used for the order – on this page. If you need any support, you can contact our Customer Care service, which will guide you through the process.
Exchanges can be made for size reasons only, so an item can only be exchanged for the same model in a different size, where available.
Once we have received the product for exchange in our warehouse, we will send you the new size with a new order.
We will send you an e-mail with the new tracking number once the new size has been dispatched.
Products returned for exchange must not have been used, worn or damaged, and must be returned with the ID label still attached.
Any goods returned in conditions that do not comply with the above will not be replaced or refunded.
Once an exchange has been made for a different size, it will not be possible to request a further exchange. The new size may be returned and a refund requested.
BOOK THE COLLECTION:
Click here to book a collection with the delivery company. Only for order placed in the European Union.
Please note the following (and indicate the information required):
- Shipping costs for the return are at the receiver’s expense
- Our customer code (to enter in the notes field) is 2243941
- The shipping address, which you will find on the label inside the parcel, or as below
Digital Boite SRL c/o In Out
VIA DI CAMINO 47/49 - LOC.LA BRIGLIA 59021 VAIANO Prato (PO) – Italia
We recommend that you keep the return tracking so that you can monitor the shipment.
Colmar pays the return costs for European Union Countries.
Digital Boîte is not liable for any thefts or losses when our courier is not used.
Once we have received your return, the condition of the returned products will be assessed and any refund will be processed within 14 business days from the date the goods were received.
Colmar will refund the total price of the purchased products and you will be notified by email when the refund has been completed.
In the instance that the sum refunded is incorrect, we ask that you contact Customer Care, who will check the refunded amount and see to crediting difference.
In the instance that the aforementioned conditions have not been respected or damage is found to the returned products or their function is impaired, Colmar reserves the right to refuse the return. In this case, you can decide to receive the purchased products again, however shipping costs are borne by the customer. Afterwards it will no longer be possible to refuse the sent shipment.
You cannot exchange or return a product purchased on https://www.colmar.it/ in store. You can return goods purchased on https://www.colmar.it/ online only, entering the information on this page or by contacting our Customer Care