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Returns

RETURNS AND REFUNDS

RIGHT TO WITHDRAW

If you are not happy with your order, you can exercise your right to withdraw within 14 days from the date you receive your order (the days will start being calculated from the proven date of delivery).

The returned products cannot be used, worn or damaged, must have their ID tags attached and must be returned in their original packaging with any related accessories and instruction manuals. Goods returned in conditions other than those described above will not be refunded.

The products must be returned in a single package and, if possible, inside the original packaging that they were delivered in.

 

HOW TO RETURN AN ITEM

You can request a return within 14 days of receiving your order using two methods:

  • By entering your order information – order number and the email address used for the order – on this page.
  • By contacting our Customer Care, providing your order information – order number and the email address used for the order – and the reason for your return.

Depending on your reason for the return, our Customer Care is at your disposal to clarify any doubts about the process to follow.

After the return request has been made, you will get a return confirmation email with the relative return number. Please keep the return number, you will need to add it somewhere it can be seen on your return shipment.

 SHIPPING METHODS AND COSTS*

You can send the products you want to return via your preferred method, using a courier or the ordinary postal service.

Shipping costs will be paid by us only if:

  • You received one or more products that were different from the ones you ordered.
  • The products you received feature manufacturing defects.

In this instance, we will see to booking a pick-up via our courier and the shipping costs will be borne by Colmar.

*For customers living in Germany and Austria, return shipping costs are always covered by Colmar.

The returned products must be sent to the following address:

Ibox SA c/o In Out

Via di Camino 47/49 - 59021 Loc. La Briglia (VAIANO)

Prato (PO) – Italy

 

REFUND TIMES

Once we have received your return, the condition of the returned products will be assessed and any refund will be processed within 30 days from the date the goods were received.

Colmar will refund the total price of the purchased products and you will be notified by email when the refund has been completed.

In the instance that the sum refunded is incorrect, we ask that you contact Customer Care, who will check the refunded amount and see to crediting difference.

 

RETURN NOT ACCEPTED

In the instance that the aforementioned conditions have not been respected or damage is found to the returned products or their function is impaired, Colmar reserves the right to refuse the return. In this case, you can decide to receive the purchased products again, however shipping costs are borne by the customer. Afterwards it will no longer be possible to refuse the sent shipment.

You cannot exchange or return a product purchased on https://www.colmar.it/ in store. You can return goods purchased on https://www.colmar.it/ online only, entering the information on this page or by contacting our Customer Care.

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