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Yes, the safety of online purchases from the official Colmar Originals shop is guaranteed. We use special systems, such as Secure Sockets Layer (SSL), to protect all the sensitive information that passes through our platform.
To get free standard delivery, all you have to do is order at least €299.
Yes, registration is not obligatory: to complete your order all you have to do is enter your delivery and payment information. You can always register after you have completed your purchase in order to get access to personalised services and exclusive advantages: quicker purchases, make a wishlist, monitor your orders and promotions just for you.
You will be sent a confirmation email with all the delivery details as soon as the order leaves our warehouse. You can check the status of your delivery right on the courier's site by entering the tracking code.
If you are not completely satisfied with the order you received, you have 14 working days from delivery to request a return from the "Return Request" section on the site. Once the merchandise is returned to the warehouse and we have checked its condition, the refund will be completed within 30 days.

If you have not found any answer, please contact out customer care

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Customer care

We are available to answer all your questions! Call the toll number 0039 02-23345 121 from Monday to Friday, from 09:00 to 18:00.
Our Customer Service is also available on line.

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